Pick an inbox by your question
Support is currently provided by email; there is no online form. Please send your question to the matching inbox.
Account, subscription & usage support
For installation, activation, connection, adding more computers, subscription records and usage questions, write here.
Privacy-related questions
For how data is handled, the privacy policy, and your choices and questions about your data, write here.
Do these three things before you write
Check the FAQ first
Usage, how it works, activation and permissions — most common situations are already explained in the FAQ.
Describe your situation clearly
Please note whether you use Windows or Mac, your Keepto version, which step you got to, and the text shown on screen.
Write from your subscription email
For account and subscription questions, please write from the email address you used when applying for the trial or subscribing, so we can verify faster.
What to include, and what not to send
Please include
- The email address used when applying for the trial or subscribing
- Your subscription date and the plan you subscribed to
- Your Keepto version, and your Windows or macOS version
- The step where the problem occurred and the error text on screen
- What you've already tried
Never send
- ChatGPT or other account passwords
- One-time verification codes
- Full credit card numbers or bank account passwords
- Unnecessary identity documents or sensitive files
- Other people's accounts or license information
Find the answer yourself first
Haven't started yet? Try 7 days first
7-day free trial — no card required. Confirm Keepto fits your way of working first.
Start free trial